Returns and Refunds Policy

We understand that sometimes things change and you may need to return your order. That's why Orbio World sets-up a 30 day return policy for you.

If you are unhappy with your purchased goods you may return items and get a refund, exchange or store credit within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased goods.

To exercise the right to withdraw and return your purchased goods, you must contact our customer support team by filling an online contact form at https://synoshi.com/contact. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.

30-Days Satisfaction Guarantee

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return a product.

Orbio World only offers this 30-day returns policy for products purchased on official Synoshi website/ If you have purchased “Synoshi” products from other sellers, please refer to the purchase site for returns, as such returns might be subject to the seller’s policy over which Orbio does not have control.

Please note that shipping costs are not refundable.

Steps To Take When Returning A Product

Step #1 - Contact Orbio World Customer Support Team by filling out a contact form here at https://synoshi.com/contact within 30 days of receiving your ordered products. Please provide to the customer support with your Full Name, Email and Order number, and briefly describe the reason for why you want to return the product.

Step #2 – Orbio World customer support team will respond to your inquiry within 3 business days, their customer support team will provide you with a link to a returns form. After you provide them with all the necessary information, they will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send them the returning products to the Return address given to you by the customer support team. Please note, that they will only be able to accept returned products only if they have the RMA number attached and are sent to indicated Returns address.
Un-defective items must be returned in the manufacturer's condition, in original and undamaged packaging. For defective items, please contact their customer support prior to arranging the return.

Step #4 - Send the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide them with the tracking number.

Step #5 - Once the parcel is received and the returned products are inspected, the refund will be issued within 14 days. Please be noted that your returned shipping fees will not be compensated by Orbio World.
Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.